11. QURLI subscription, subscription cancellation, payments
You should know the following about QURLI subscriptions and our recurring payments policy when payment is made:
- To access and use all QURLI features, you must activate a subscription. In certain cases, QURLI may, at its sole discretion, make limited features or functionalities available to selected users without an active subscription. Such access is exceptional, granted on a discretionary basis, does not apply to all users, and may be modified, limited, or withdrawn at any time without prior notice or compensation. You will always be explicitly informed, stating the final prices and duration of the requested subscription and/or individual service(s), before your selected subscription and or individual service is billed through your provided form of payment. Some users might be granted a free subscription based on our discretion and specific internal criteria.
- After your initial subscription period, and again after any subsequent subscription period, your subscription will automatically continue for an additional equivalent period in accordance with terms provided at the time of purchase. If you do not want your subscription to automatically renew, you have to cancel it at least 24 hours before the expiration.
- If you choose to cancel your subscription, you will retain access to your subscription benefits until the end of your current subscription period, after which it will expire.
- The duration of your initial subscription depends on whether you purchased a weekly, monthly, multi-month, or yearly plan. You can always check the duration of your subscription in App settings or in your device settings.
- Other than as stated in these Terms, all payments made to us are final and all charges are non-refundable.
We occasionally offer free trial periods to allow you to experience the QURLI app for free. After the free trial ends, your subscription will automatically convert to a paid subscription unless it's terminated earlier. The length of the paid subscription may vary depending on the specific campaign and promotion. Please pay attention and review all the details and instructions provided during the sign-up process for your free trial.
We occasionally provide special offers with discounts. The terms of each offer are described on the page from which the user can proceed to the payment. Terms, discounts, and offers are subject to change or cancellation at any time without notice. We also regularly test new features and payment options.
We may, at our sole discretion, change prices for the subscriptions from time to time. Any price changes will be effective upon the commencement of User’s next renewal period. We will provide you with a reasonable advance notice of any such price increase prior to the expiration of the initial subscription term or renewal term.
Please note that certain subscriptions may be tailored to a specific gender to enhance your experience on QURLI. Specifically crafted for different genders, these subscriptions aim to offer customized content and services.
a. Cancellation
With an active subscription, the promotional price may be valid either for a limited time or indefinitely. In case the obtained promotional price is indefinite with an active subscription, the price will revert to the standard price once you unsubscribe.
If you have an account set up for recurring billing, you may cancel your subscription at any time. To cancel the subscription, you can follow the procedure to turn off auto-renew in your personal account settings in the mobile app under the “Subscription management” section. You can also cancel your subscription through your profile in Google Play, in the payments and subscriptions management section. Subscriptions can only be canceled on the same platform they were bought on. Cancellations of your subscription will be effective for the following billing period in which payment is due. You will not receive a refund for any payment amount, even if payment was made for multiple billing periods. Deleting the app or your account is not enough to cancel the subscription.
You will continue to have the same access for any billing period or periods for which you have paid. If your User Submissions or your conduct within QURLI violates the Terms and Conditions, your access and account may be immediately terminated and all payments forfeited. In such an event, no refunds will be issued for either used or unused portions of the subscription period.
When a User's account is terminated according to the provisions of these Terms and Conditions, subscriptions may not automatically be canceled. It is the sole responsibility of the user to ensure that any active subscriptions are canceled manually to prevent the automatic renewal. QURLI shall not be held liable for any charges incurred due to failure to cancel subscriptions after an account termination.
b. Refunds
Along with the subscription, QURLI provides special features, available as in-app purchases that will give certain advantages and improve experience. Users may be able to purchase a worldwide, non-exclusive, royalty-bearing, revocable, limited, non-transferable, non-sublicensable and personal license to use virtual titles, gifts or any other units that are provided by QURLI on the platform and can be exchanged for any other virtual good within the App (collectively, “Virtual Goods”). QURLI may also, at its sole discretion, grant Virtual Goods to users at no cost, whether as part of promotional offers, tests, or otherwise. Users can see the balance of Virtual Goods in the settings of their profile, which represents a measurement of the extent of the User's license but does not reflect stored value nor does it constitute a real-world balance. Following the Users' purchase, the foregoing license is revocable, and QURLI may terminate the license when an account is terminated or closed according to the provisions of these Terms and Conditions. Users are aware and comply with the fact that QURLI will neither refund nor is required to refund Virtual Goods, whether purchased or granted at no cost, for any reason that may occur (whether in the virtual or physical world). All purchases of Virtual Goods are final and non-refundable. Complimentary Virtual Goods carry no cash value, are non-transferable, and do not create any entitlement to future grants or to compensation upon their expiration, revocation, or removal.
Additionally, QURLI will neither provide nor is required to provide a refund or any other compensation for Virtual Goods when the User's account is either voluntarily closed or terminated according to the provisions of these Terms and Conditions. Virtual Goods can be modified, eliminated, controlled, regulated, managed and adjusted in terms of price by QURLI at any time at its sole discretion. QURLI may, at any time and at its sole discretion, discontinue, replace or convert Virtual Goods. Where applicable, QURLI may determine any such replacement or conversion on a proportionate basis, taking into account the relative value, functionality, and price of the relevant Virtual Goods. Such action shall not give rise to any right to a refund, monetary compensation, or other reimbursement, except where required by applicable law.
c. Subscriptions, payments and refunds via Google
Your rights regarding payment policy and refunds, when purchases of subscriptions and Virtual Goods are handled by Google can be found in the payment policy of QURLI's application provider:
- Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; please find more information about payment policy here and about subscription cancellation here.